Hire Writer These stages are in constant interaction between company and customer since the company is expected to meet customer expectations and satisfaction.
For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries and facilitate free and fair global trade.
Thereby, they want to attract groups and families, with a higher living-standard from western countries. The meetings are held for the department itself, so no other department is involved. Also the outcomes are not shared between the different departments. There is a supervision of the General Manager concerning operational performances of the staff Management by Walking.
Insurance that the quality policies of the hotel are established are only on an oral basis during the day-to-day work.
The comment cards and review websites to measure the satisfaction of the costumers are not taken serious by the General Manager. The long term goal of their policy is to ensure the loyalty of the guests as well as of the staff.
There is no frequent review of the top management if the policy is accomplished, neither documented, nor in meetings. Improvements of the quality policies happen during the work process and are not documented either.
Every department is responsible for its own performance and communicates directly to the General Manager if there is need of improvement. Improvements of processes are made directly by the Management and middle management and not documented so it is hard to say to which extend the QMS itself is improved.
Internal communication between the departments does not take place on a daily basis. Problems are being discussed in bi-weekly meetings by the middle management but not communicated to the employees to improve the Quality Management System and work processes.
Only online review websites are accessible for everyone. Due to the fact that the hotel does not have a marketing department, that analyses the target group and their needs, wants and desires, they cannot enhance customer satisfaction because they do not know their requirements precisely enough.
The curriculum vitaes of the most suitable applicants are handed by the Human Resources Coordinator to the departmental managers. The responsible manager gives a recommendation to the General Manager, who makes the final hiring decision.
The hotel tries to hire more local staff, which is able to represent the culture, the area, is aware of the Montenegrin language and shares the hotel vision.
Selection is also based on the attitude of the applicant, followed by talents and skills of the individual.
Only for the middle management and management positions, a higher educational level work experience, academic education and language skills is required. The current staff turnover rate rose compared to the last year by 0.
All new staff must follow English classes when they are hired. Based on the position of the employee, they are trained in their department via the buddysystem.
These manuals are also available in every department to look into. But staff development trainings are not provided. Once a year, they review talent plans and agree on development actions of the individuals.
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The taken measures of these reviews are only documented if changes occur by the Human Resources Coordinator. The departmental managers speak to their employees immediately, if something is wrong, has to be changed or very good.Need an argumentative essay on Strategic Management Analysis Case Study, EFAS & IFAS.
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